Restarting a Halted Change Workflow
Change Manager Training Exercise 7

Restarting a Halted Change Workflow

A workflow is halted whenever one of its tasks has been set to “Failed” or, in case of an approval task, to “Rejected”.

After a workflow has been halted, the workflow manager receives an automated email to explain that an intervention is needed.

This means that after Howard rejected the timing of the change implementation, Barney received such a notification.

Log back in as Barney, go to the Records console and open the “Workflows Managed by Me” view. Open the Gantt chart of the rejected workflow and read the note that Howard added to his approval task. Next, adjust the implementation plan by dragging the ‘Put change into production’ task to the right so that it starts the next Sunday morning at 6am.

Finally, specify in the approval task that you have adjusted the timing of the implementation, set its status back to “Assigned”, and save the approval task.

Question:

The completion target of the change workflow also moved out by one week, as the completion targets of all the successors of the updated implementation task were recalculated.

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