The 4me service is used by specialists to manage their assignments. An assignment is either a request, problem or task. A request is typically submitted by a user to get an incident resolved, a change implemented, a question answered, etc. A problem is assigned to a specialist by a problem manager when its root cause needs to be found and a permanent solution needs to be proposed. Tasks are part of a change. They are assigned to specialists when the change manager needs information to finalize a change’s implementation plan, and when steps of the implementation plan need to be completed.
Approximate duration: 4 hours
Upon completion of this training module, you will be able to use all the basic features of the 4me service that allow you to fulfill the role of a specialist, as well as a team coordinator.