The 4me service is used by IT specialists to manage their assignments. An assignment is either a request, problem or task. A request is typically submitted by a user to get an incident resolved, a change implemented, a question answered, etc. A problem is assigned to a specialist by a problem manager when its root cause needs to be found and a permanent solution needs to be proposed. Tasks are part of a change. They are assigned to specialists when the change manager needs information to finalize a change’s implementation plan, and when steps of the implementation plan need to be completed.
Approximate duration: 4 hours
Upon completion of this training module, you will be able to use all the basic features of the 4me service that allow you to fulfill the role of an IT specialist, as well as a team coordinator.