Accepting an Assignment
Click on request #704570 in your inbox. This causes the details of the request to be displayed to the right of the list of assignments. The request is now in View mode. You can see that the status of the request is “Assigned” and that it is assigned to Tom.
In the toolbar above the request, you will see that the Accept button is available. Click on this button to indicate that you have seen this request and that you will start to work on it as soon as you have completed the more urgent assignments.
Question:
What happened when you clicked on the Accept button?
- The status changed to “Accepted”.
- The request has no longer a blue dot next to it in the “My Inbox” view.
- The number displayed in the badge over the Inbox console icon is
reduced by 1.
At the bottom of the details section you can see that this request is linked to the 'To be Analysed' column of an Agile Board. That's because the Application Development team in Widget Data Center have decided to use Kanban including a Kanban Board as their agile framework. These agile boards become only visible when a ticket is linked to an agile board, so when your organization or at least one of the teams in your organization, decided to use agile boards. When agile boards are introduced to an organization, clear instructions must be given to all stakeholders on the meaning of the columns. During this training we will not focus on the usage of agile boards, just remember that this functionality is available in 4me. Note the 3 horizontal bars in the top header bar of the agile board. Click with your mouse on the 3 horizontal bars to drag the upper side of the agile board up or down. This allows you to reduce the size of the agile board frame and read all notes in the details section of the request.
The following video provides an overview of the exercise: