Completing a Request Group

Now that requests #704570 and #704670 have been grouped, you can proceed by completing the request group.

Complete this request by updating its status, specifying that you have spent 10 minutes on it, selecting a value in the Completion reason field, and entering the following solution in the Note field:

The “Parking” option was recently removed at the request of the Finance department. To submit parking expenses, please use the option “Miscellaneous” from now on. This was communicated by the Finance department in last month’s newsletter.

Questions:

Should you change the category of the request group?

Yes, it is really a request for information. The service is working correctly.

Which option should you select in the Completion reason field?

If you would like to make the problem manager of the Expense Reporting service aware of the fact that the communication from the Finance department may not have been effective enough, you should select the completion reason “Workaround – Review Required”. Otherwise, you can select the “Solved – Review Not Required” option.