Service Instance Relations
Service Level Manager Training Exercise 2

Service Instance Relations

Print out the Service Instance & Configuration Item Relations Worksheet.

The following three service instances (or environments) will be prepared for the Safety First service:

Fill out the names of these Safety First service instances in the three empty boxes at the top of the worksheet.

In the remaining empty boxes below these three boxes, write the names of the service instances that support the three Safety First service instances. The six supporting (or child) service instances are:

Draw lines between these service instances to depict the parent-child relations.

This is the start of a drawing that will help you in the following exercises to update the service hierarchy in 4me.

Open the completed worksheet and compare it with yours.

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