Completing a Change (ii)
Now that both approvers have approved the change, the first implementation task has been assigned. It is assigned to Barney Turban. Log back in as Barney and open this task.
Assume that you have sent an email to the Operations team to inform them that Sunday after next they can ignore the events related to CMP00007 and CMP00069. Complete this task.
Question:
In Barney’s inbox you will now see that the task for performing the actual upgrade has already been assigned to him. The work on this task is not supposed to start until Sunday after next, though. Why has this task already been assigned to Barney?
It is important to inform Barney that the planning of this task has been finalized and that he should plan to go to the data center on Sunday morning after next. Barney would probably not see the task until the following Monday if it would be assigned to him during the weekend when he is supposed to execute the task.
Continue
Let’s assume that it is Sunday 6am. Set the status of Barney’s implementation task to “In Progress” so that everyone (most importantly the operators) can see that you are working on it.
Next, we shall assume that Barney has added 32 GB into each of the two servers and that he has already performed the production test to ensure that the change was implemented successfully. Set Barney’s implementation task to ‘Completed’.
Now only one more task needs to be completed. It concerns the update of the configuration management information. This task has been assigned to Jo-Ann Stock, the configuration manager for the Windows Server team.
Let’s simply assume that Jo-Ann has updated the configuration management information. Log in as Jo-Ann Stock (email: jo-ann.stock@widget.com), open this task and complete it.
Questions:
How did the completion of this last task affect the status of the change workflow?
It caused the status of the change workflow to be updated from “In Progress” to “Completed”.
How did this affect the status of the request and the problem that are related to the change workflow?
The successful completion of the change workflow caused the status of request #70470 to be updated from “Workflow Pending” to “Completed”. It also caused the status of problem #208 to be updated from “Workflow Pending” to “Solved”.
Because of these status updates, the requester of request #704700 and the problem manager of problem #208 received an automated email notification that tells them the change was implemented successfully.