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Administrator Training
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Topic 6
Service Catalog
In this video, Andy Richardson provides an overview of 4me’s service level management functionality and how the record types Service, Service Instance, Service Offering and SLA are related to each other.
The data structure for service level management ensures that 4me delivers the most reliable real-time SLA reporting. The following two white papers are available for a more in-depth review of 4me’s service level management capabilities: