Getting Started with Time Tracking
Case Description
Widget Europe – IT is a regional IT service provider for the Widget company, catering to the European business unit. They offer essential services such as personal computing and conference room support, focusing on the importance of local presence. Additionally, they have a dedicated team specializing in SAP services.
The primary challenge faced by Widget Europe – IT revolves around resource management. Ensuring the fulfillment of service level agreements necessitates finding the necessary resources. In an effort to address this issue, IT Manager Ander Alkin aims to streamline operations through automation or outsourcing. However, achieving this requires gaining better insights into the effort spent on requests and tasks and into the service costs.
Furthermore, Ander Alkin is seeking enhanced oversight over overtime management. Specialists have the capability to report any hours worked beyond regular working hours to the HR department at the conclusion of each month. These additional hours are subject to a premium rate. Ander Alkin’s approval is prerequisite for validating these extra hours. Presently, this procedure is manual, resulting in significant administrative burden. Ander Alkin aims for improved visibility into work activities and seeks to streamline this process through automation.
To tackle these concerns head-on, Ander Alkin has made the decision to activate assignment time tracking within the Widget Europe – IT Xurrent account.