Understanding Notifications
Service Desk Analyst Training Exercise 5

Understanding Notifications

Requesters receive automated email notifications from 4me when specific conditions are met. An email notification is sent to the requester when:

You can look up which email notifications have been sent out for a request in the audit trail of this request. To open the audit trail, click on the Actions button and select the option “Audit Trail…”.

Thanks to these automated notifications you know that Doc Abercrombie, for whom you registered a new request in the previous exercise, has received a notification informing him that you need to know the label of the printer that has the paper jam.


Because the requester would otherwise receive two email notifications when a new request is saved with the status “Waiting for Customer” or “Completed”.

The following video provides an overview of the exercise:

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