Getting Started with Time Tracking

Getting Started with Time Tracking

Case Description

GigaTera is a Managed Service Provider (MSP) of data center and storage services. These services are mostly offered as part of a fixed price contract. But activities that are performed out-of-business hours need to be invoiced separately. The same is true for some non-standard changes and for projects. Actually, the specialists need to send an email to the financial department with all the details of their billable activities performed during the last month. The financial department then enters this data in Microsoft Dynamics 365 for the billing.
But according to a recent financial audit the specialists send this information too late meaning that more than 30% of the invoices are sent 2 months later than the activities were performed. And even worse: 5% of the billable activities have never been reported on. On top of that, 8% of the invoices sent have led to discussions with the customer on how much time really has been spent on these activities.


To tackle these concerns the GigaTera management has decided to implement the time tracking functionality in 4me. The responsibility for this project has been given to Sandra Store who is the 4me administrator of the GigaTera 4me accounts.

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